Operations Manager, North America


Climate Group is a people organization, and our people are at the leading edge of addressing the climate crisis. This is an exciting role for a purpose-led, experienced Operations Manager to join our North America team to drive the operational excellence that will support us to deliver on our mission.   

The Operations Manager will be an integral part of our North America team and will also collaborate closely with the global operations functions. This opportunity offers the chance to work across teams on a variety of initiatives and special projects in HR, office management, and operations.   

Climate Group North America works with a professional employer organization (PEO) who is responsible for all HR related compliance and benefit administration. The Operations Manager will manage this partnership and ensure that Climate Group is offering the best services and resources possible to staff.  The ideal candidate will be a self-starter, who is comfortable working autonomously and as part of a distributed, hybrid-working team. 

This candidate will also play an important role in developing the work culture, creating systems of work that connect staff and enable collaboration. Our ideal candidate has experience managing a team with overall operations management, HR and board relations/governance and compliance. They will need to be highly organised and able to juggle various administrative tasks in a timely manner. 

About Climate Group

Climate Group drives climate action. Fast. Our goal is a world of net zero carbon emissions by 2050, with greater prosperity for all.

We focus on systems with the highest emissions and where our networks have the greatest opportunity to drive change. We do this by building large and influential networks and holding organisations accountable, turning their commitments into action.

We share what we achieve together to show more organisations what they could do. We are an international non-profit organisation, founded in 2004, with offices in London, Amsterdam, Beijing, New Delhi and New York.

About the role

Core responsibilities cross several operations functions as well as procurement and office management. Responsibilities include, but are not limited to: 

Human Resource Management  

  • In alignment with Climate Group HR policies and practices provide local support to line managers and employees to ensure good people practices are followed, e.g. participation across the annual performance cycle, onboarding and offboarding, learning and development, EDI initiatives.  
  • Be the first point of contact for employee relations queries and career development guidance. 
  • In conjunction with central HR team tailor policies to meet local requirements. Ensure compliance with all legal requirements, advise on any employment risks.
  • Advise and support hiring managers to successfully hire in market
  • PEO relationship management including working with PEO to maintain compliance with federal and state regulations concerning employment.
  • Manage local payroll through the PEO. Ensure each employee’s benefits are properly distributed (e.g., managing the process of ensuring 403B payroll deductions and the employer contributions are properly distributed)
  • With the PEO where relevant manage relationships with benefit, insurance and pension providers; manage benefits administration; monitor and advise on market benchmarks and potential new benefit options.   
  • Be responsible for the Health, Safety and Wellbeing of employees, in the context of hybrid working arrangements.
  • Advise and support employees on all HR and benefits related questions and concerns. 

Governance and Compliance  
  • Support the management of the North America Board under the direction of the North America Executive Director with support from the Head of Global Governance to ensure high Board engagement. 
  • Work with the North America Board chair, North America Finance & Audit Chair and North America Executive Director to set the agenda for Board and Finance & Audit meetings.
  • Working with the Head Office in London, develop and manage procedures to ensure compliance with provisions of employment law and organisation policy and maintenance of employment records. This includes updating and maintaining business / operations policies and processes as well as leading the regional risk management assessment. 
  • With the support of the Head of Global Governance, deliver on governance and compliance requirements, undertaking regulatory filings, board secretarial responsibilities, and keeping up to date statutory registers and company information. 
  • Manage and maintain appropriate non-health insurance policies, where these apply. 
  • Working with fundraising and membership teams, prepare acknowledgements and any other tax documentation for donations and annual membership fees.   

Finance and Accounting  
  • Establish and maintain strong internal financial controls to protect organization from financial risk. 
  • Communicate effectively with staff and vendors necessary procedures for payments, reimbursements, and other transactions.
  • Work with US and UK based staff to ensure proper accounting and documentation of income and expenditures. 
  • Prepare for and lead the annual financial audit and field work; and liaise with auditors to assist in the preparation of tax filings. 
  • Serve as main point of contact with third-party providers which may include (but not limited to) payroll, tax support and advice, and banking.
  • Support the group planning process, with preparation of required inputs for annual budget, forecast and periodic reporting.
  • Manage access to critical accounts for North America and track and onboard new users.  

About you

Previous experience as an operations manager or HR Generalist would be an advantage.   


  • Overall operations management experience 
  • Finance experience including managing invoices, banking, compliance, and audits
  • Knowledge of HR including labor laws and comfort with handling confidential information 
  • Knowledge of board relations and best practices
  • Experience leading a team and establishing office guidelines and processes
  • Attention to detail and problem-solving skills 
  • Excellent written and verbal communication skills 
  • Ability to work independently and excellent time management skills and ability to multi-task and prioritize work  
  • Experience with PEOs 
  • Experience with complex organizational structures including multistate or multinational organizations
  • Experience with Salesforce and other systems such as PeopleHR
  • Experience with hybrid workplace policymaking
  • Experience with setting office culture including coaching and mentoring 


We operate a hybrid working model with a combination of remote and office-based working. Our main base is in NYC, we are also willing to consider candidates based in Washington DC. Some regional and occasional international travel may be required as part of the role.    

Applicants must already have the right to work in the United States. 

Terms & Conditions

The permanent full-time, with a salary of $68,000 - $80,000 per annum.

In addition to the salary, the role holders will benefit from:

  • 403(b) Retirement Plan, with a salary-based employer contribution (currently 3%) commencing upon completion of the mandatory six-month service requirement;
  • Comprehensive health and dental insurance policy;
  • Commuter Benefit Program to use pre-tax dollars to pay for transit passes;
  • A monthly $55 reimbursement for cell phone; and
  • Twenty-five vacation days per year (pro-rated), plus public holidays.

How to apply

Use the ‘Apply’ button to apply for this vacancy. 

Applications for this position should come in the form of a resume (maximum of 2 pages) and cover letter. For further information on this role, please contact Angela Barranco, Executive Director, at [email protected] 

The closing date for submitting your application is June 30, 2022.

The requisite eligibility criteria, or right to work in the US are a requirement for this position and no relocation and/or sponsorship costs will be borne by Climate Group.