Supporter Engagement Officer

About the role 

The Climate Group (TCG) is seeking an experienced professional with a background in high-value fundraising to fill a role as Supporter Engagement Officer. This role will work within the UK Fundraising team to help increase The Climate Group’s impact in accelerating climate action by project-managing engagement and outreach activities to support income generation and the high-quality stewardship of donors, sponsors and other key stakeholders – including corporates, HNW individuals, foundations, and governments.

The post-holder will work across the organisation to develop and deliver an inspiring programme of tailored cultivation and stewardship activities that support the fundraising objectives of The Climate Group’s business development and philanthropy teams. In particular, this role will be an important point person for fundraising in its work with The Climate Group’s communications team. You will be well organized and flexible in your work, and possess close attention to detail. The role requires an outcome-orientated self-starter, able to deliver high quality work and be willing to do what it takes to ensure key projects are achieved. 

In turn, the new Supporter Engagement Officer will join a fast-evolving organisation whose power comes from our ability to build global networks which are focused around ambitious climate goals, and which has always put first-class stakeholder engagement at the heart of what it does. The successful candidate will help ensure that The Climate Group’s core strengths are leveraged to deliver sector-leading engagement for sponsors, donors and prospects which supports income growth and business development opportunities across the organisation. 


About The Climate Group 

Our Mission 

Accelerating climate action. 

Our Goal 

A world of less than 2°C of global warming and greater prosperity for all, without delay. 

How we do it 

  • We bring together powerful networks, of businesses and governments, which shift global markets and policies, towards this goal

  • We act as a catalyst to take innovation and solutions to scale. And we use the power of communication to build ambition and pace. 

  • We focus on the greatest global opportunities for change.

The Climate Group is an international non-profit with offices in London, New Delhi and New York.


About you

Essential:

  • Strong grasp of the principles of high-value fundraising, donor engagement and stewardship, ideally with experience of delivering a strategic donor experience programme tailored to high-value supporters and/or sponsors; 
  • Ability to develop and support strong organisational relationships with a wide range of external stakeholders including VIPs, high value donors and sponsors, corporates and governments;
  • Experience of organising fundraising, cultivation and/or stewardship events; 
  • Strong organisational and project-management skills with a methodical approach to working on several tasks simultaneously and meeting deadlines; 
  • Experience of producing inspiring content for funders and funding prospects and/or of working closely with a communications team to do so;
  • Ability to collect, manipulate and analyze data to measure impact of activities and improve supporter experience;
  • Exceptional written and verbal communications skills in English with ability to present complex information in an accessible format for major supporters;
  • A strong team player under pressure;
  • Ability to work, problem-solve and initiate solutions independently;
  • Good knowledge of data compliance regulations and best practice; 
  • Exceptional attention to detail and general administrative skills;
  • Strong ICT skills and proficiency with fundraising databases/CRM systems. 


Desirable:

  • Experience of working globally and managing international relationships;
  • Experience of utilizing social media for prospect cultivation and stewardship;
  • Good networking skills;
  • Experience of using Salesforce/Financial Force;
  • Understanding of the climate change agenda;
  • Languages other than English. 

 

Main responsibilities

You will report to The Climate Group’s Sponsorship and Business Development Manager and the role will include but not be limited to:

Fundraising Engagement – planning and implementing engagement and stewardship activities that increase The Climate Group’s ability to attract, engage and retain sponsors and high-value supporters on a global basis. The post-holder will have the ability to build strong relationships with a diverse range of external stakeholders. They will work collaboratively across the organisation to identify opportunities to improve our stakeholder engagement, and align new activities with existing ones so as to build a seamless supporter experience.

Special Events – delivering a range of unique event opportunities which support the cultivation, fundraising and stewardship objectives of The Climate Group’s Fundraising & Business Development team. This will include formulating event content and concepts, identifying opportunities for increasing fundraising activity from attendees and prospects, liaising with suppliers, speakers and invitees, and managing TCG and external staff support in collaboration with TCG’s Senior Event Manager and other colleagues. 

Fundraising Outreach – acting as an important point person for fundraising in working with The Climate Group’s communications team, the post-holder will develop fundraising-specific outreach materials and messaging (delivered through online and offline channels) so that TCG can communicate with donors and prospects in our global markets in targeted, inspiring ways. This will include shaping campaigns/mailings/outreach, collaborating with in-house and external designers, copywriting, data management, print and production.   

Insight and Impact – capturing and analyzing data from fundraising outreach activities to track impact, evaluate success, and help make better use of data and insight to improve reporting, strengthen impact and develop our supporter experiences. 

Engagement Administration – undertaking general administration of the processes for regular communication with donors and prospects, ensuring databases are kept up to date, that data is stored accurately and in compliance with Data Protection legislations and Institute of Fundraising/Fundraising Regulator guidelines, preparing and controlling budgets, and producing financial reports on activity.  


Location

You will be based in our London head office, in County Hall, which is a five-minute walk from Waterloo station.


Terms and Conditions

This is a full time permanent position. We offer a starting salary of £27,000 per annum or more based on experience, plus the following benefits:

  • 25 days’ holiday pro rata, plus public holidays

  • 10% non-contributory pension scheme following three months’ service

  • Private healthcare and Cash Plan on completion of probation

  • Life Assurance

  • Subsidized gym membership

  • Season ticket loan


How to apply

Use the 'Apply' button to apply for this vacancy. Should you require further information or an informal discussion, please contact Danielle Bidos, Sponsorship and Business Development Manager, on dbidos@theclimategroup.org or T: 020 7960 2970.  

Applications for the position should come in the form of a CV and cover letter.The expected closing date for applications is 31st December, 2018, with first round interviews taking place the week begining 7th January 2019.

The requisite eligibility criteria, or work visa to work in the UK are a requirement for this position and no relocation costs will be borne by The Climate Group.